The price of each delivery platform will necessarily be a determining factor in your choice. If it always varies from one platform to another, it generally always consists of these different elements:
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Activation cost (paid once upon account creation)
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Commission fees (proportional to the customer basket)
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Service charges (paid by the user but to be taken into account by the restaurateur because it impacts the attractiveness of your establishment)
To start on UberEats clone, you will have to free yourself from the activation costs . For obvious reasons, Uber Eats communicates very little about their amount, which is around €500. These cover the material you will receive (welcome kit, tablet, ordering software) and support from the Uber Eats teams to create your card online and distribute it.
Commission fees represent the percentage charged by the delivery platform for each order, which generally varies between 20 and 40% depending on your region/number of locations, and your contract. For Uber Eats, this commission rate represents rather 30% of the amount including tax of the order.
As a restaurant owner, you will receive a direct transfer each week to your bank account from Uber Eats, which will have automatically subtracted the commission fee.
Uber Eats also charges service fees in order to cover many expenses related to the platform support, marketing, credit card fees.
Among the advice to follow when launching delivery in your restaurant, it is in your best interest to contact the platform beforehand to negotiate the terms of your contract and be informed of potential hidden costs .
Prepare the space and train your teams: how to anticipate the new workload?
To cope with the boost in orders that your establishment will welcome with its launch on delivery platforms, get ahead by reorganizing your space.
Attention :
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Dissociate the on-site service and the delivery service by creating an order collection space.
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Your speed of delivery will be appreciated by customers, and this element does not only depend on the chosen platform.
To optimize your time, we advise you to define the operating mode* that seems most efficient to you and to train your teams for this new workload.
* Preparation of the delivery station ➡ follow-up of orders ➡ supervision of delivery ➡ preparation of bags ➡ last check of the order ➡ collection by the delivery person.
How to offer the best customer experience in delivery?
It will be difficult to reproduce the unique experience of coming to your restaurant because it depends on factors such as, among others: the atmosphere, the kindness of your servers, the presentation of your dishes.
Do not try to reproduce what worked on the spot, rather bet on the quality of the delivery, your packaging, and the enhancement of your dish.
Quality of delivery: Optimize your preparation time by adopting the ideal operating mode, and by training your staff to manage this new volume of orders. 0n-demand food delivery app the delivery process will depend on the platform selected by you.
Packaging: Provide quality but above all very solid, thermal and waterproof packaging. The lids must be able to withstand the hectic journey by bicycle or scooter that is the delivery. And as any opportunity to proudly brandish your logo is good to take, use this packaging to highlight your cuisine and your brand.
Enhancement: The more your dish looks like the corresponding photo on the platform, the more the customer will be satisfied and inclined to share their experience, whether on social networks, through word of mouth, or on Google Reviews, etc.
